Your privacy matters to us. This Privacy Policy explains what personal information Nael Media collects, why we collect it, how we use and protect it, and the rights you have over your data. We aim to handle your information transparently and in line with the UAE's Personal Data Protection Law (PDPL) and applicable international standards.
01 Who We Are
Nael Media ("we," "us," or "our") is a marketing agency based in Dubai, UAE, operating from Palladium Tower, Office 905 & 907, JLT Cluster C, Dubai. We are the data controller responsible for the personal information collected through our website (peru-barracuda-956136.hostingersite.com), our forms, our email correspondence, and our client engagements.
For any privacy-related question, you can reach us at connect@peru-barracuda-956136.hostingersite.com.
02 Information We Collect
The information we collect depends on how you interact with us:
Contact details
Name, email, phone number, WhatsApp number, company name, job title
Business information
Website URL, social media handles, services you're interested in, project goals, budget range
Communication content
Messages you send via our forms, email, or WhatsApp; meeting notes; uploaded files
Booking information
Date and time slots you select, calendar preferences, time zone
Technical data
IP address, browser type, device, operating system, pages visited, referring URL, time on site
Cookies & analytics
Client engagement data
Information needed to deliver services — including ad account access, brand assets, customer data you share with us, financial details for invoicing
We do not knowingly collect data from anyone under 18 years of age. If you believe a minor has submitted personal information to us, please contact us so we can remove it.
03 How We Use Your Information
We use your data only for clear, legitimate purposes:
- To respond to inquiries — replying to messages, scheduling meetings, sending proposals
- To deliver our services — running campaigns, building creative work, managing your accounts
- To process payments — invoicing and recording transactions
- To communicate — service updates, project reports, important notices
- To improve our website — understanding which content is useful, fixing issues, optimizing performance
- To send marketing — only if you have opted in or have an existing relationship with us; you can unsubscribe anytime
- To meet legal obligations — tax records, regulatory requests, dispute resolution
- To protect our business — preventing fraud, enforcing agreements, maintaining security
04 Legal Basis for Processing
We process personal data on one or more of these grounds:
- Consent — when you submit a form, opt into marketing, or accept cookies
- Contract — when processing is needed to deliver services you've engaged us for
- Legitimate interests — when we have a business reason that doesn't override your rights, such as analytics, fraud prevention, and improving our services
- Legal obligation — when UAE law or other applicable law requires us to retain or share data
05 Who We Share Your Data With
We do not sell your personal data. We share it only when needed to operate our business and deliver our services:
- Service providers — hosting, email, calendar, accounting, CRM, analytics, and form delivery tools (e.g. Google, Meta, formsubmit.co)
- Advertising platforms — only with your authorization, to manage campaigns on your behalf
- Trusted contractors — freelancers and partners working on your project under confidentiality agreements
- Legal & financial advisors — when needed for tax, audit, or legal compliance
- Government authorities — when required by UAE law or court order
- In case of a business transfer — if Nael Media is acquired, merged, or reorganized, your data may transfer under the same protections
All third parties are bound by appropriate confidentiality and data-protection commitments.
06 International Data Transfers
Some of the tools we use (cloud storage, email, analytics, advertising platforms) are operated by companies based outside the UAE, including in the United States and Europe. When data is transferred internationally, we rely on the safeguards offered by those providers — such as standard contractual clauses or recognized adequacy decisions — to make sure your data remains protected.
07 How Long We Keep Your Data
We retain personal data only as long as needed for the purposes we collected it for:
- General inquiries — up to 24 months from last contact, unless you ask us to delete it sooner
- Active client data — for the duration of our engagement plus 7 years, to comply with UAE accounting and tax requirements
- Marketing list data — until you unsubscribe
- Website analytics — typically 14 to 26 months, depending on the tool
- Backups — securely retained in our backup system for up to 90 days, then overwritten
08 Your Rights
Under UAE PDPL and similar frameworks, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your personal data, subject to legal retention requirements
- Restrict or object to certain types of processing
- Withdraw consent at any time, where processing is based on consent
- Receive a copy of your data in a portable format
- Lodge a complaint with the UAE Data Office or other relevant authority
To exercise any of these rights, email us at connect@peru-barracuda-956136.hostingersite.com. We will respond within 30 days.
09 How We Protect Your Data
We use reasonable technical and organizational measures to keep your data safe:
- Encrypted connections (HTTPS) across our website and forms
- Access controls and authentication on internal systems
- Regular software updates and backups
- Confidentiality obligations on staff and contractors
- Vetting of third-party tools we rely on
While no system can be guaranteed 100% secure, we work continuously to reduce risk. If a breach affects your data, we will notify you and the relevant authorities as required by law.
10 Cookies & Tracking
Our website uses cookies and similar tools for analytics, advertising, and to make the site work properly. Full details are in our Cookie Policy, including how to manage your preferences.
11 Links to Other Websites
Our website may link to third-party sites (Instagram, TikTok, LinkedIn, Facebook, client websites). We're not responsible for their privacy practices. Please review their policies before sharing personal information with them.
12 Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always posted on our website with the "Last updated" date. For material changes, we'll do our best to notify you directly — for example, by email or a prominent notice on the site.
13 Contact Us
If you have any questions, concerns, or requests related to your personal data, please reach out:
